Shipping Policy

Processing Time

All orders are processed within 3-5 business days. Once your order is processed, it will be handed off to our shipping carrier for delivery.

Shipping Timeframe

Please allow 3–4 weeks for your order to arrive after it has been shipped. Shipping times may vary depending on your location, customs processes, and other factors beyond our control.

We appreciate your patience and understanding as we work to deliver your items safely and efficiently.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

International Shipping

We ship internationally. However, please note that delivery times may vary depending on customs and local postal services. Customers are responsible for any customs fees, import duties, or taxes.

Delays

While we aim to ship and deliver within our stated timelines, unexpected delays can happen due to weather, customs, or high demand. We are not responsible for shipping delays once an item is in the hands of the carrier.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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If you have any questions about your order or shipping status, please contact us at velouraplug@gmail.com